At Intercity, the enjoyment of play must always go hand in hand with good self-control. We provide a range of tools and resources to ensure your betting experience stays healthy, safe, and completely within your control.
We are here to help you stay in control with a range of built-in protection features on the platform
Set your own personal deposit limits — daily, weekly, or monthly — directly from your account settings. These limits take effect immediately and help you control spending without relying on willpower alone.
Set automatic session time reminders so you know how long you have been playing. When the time limit is reached, the platform will display a notification and give you the option to take a break or continue consciously.
Need a breather? Activate a temporary cool-off for 24 hours, 3 days, or 7 days. During this period your account will be blocked from all betting activity, but you can still withdraw your remaining balance.
For more serious cases, the self-exclusion feature allows you to block your account entirely for a period of 1 month to 5 years, or permanently. During this period, no access will be granted even if you request it.
Set a maximum loss limit for each session or time period. Once this limit is reached, the platform will automatically end the gaming session and block further betting for the specified duration.
Don't want to receive bonus and promotional offers that might trigger the urge to play more? You can opt out of all promotional communications with a single click from your intercity account settings.
Responsible gaming means enjoying online betting as a form of entertainment only — not as a source of income, an escape from stress, or a way to solve financial problems. At intercity, we believe every member deserves a safe, controlled, and enjoyable playing experience without unnecessary risk.
Playing on a platform like Intercity should be a leisure activity — much like watching a movie or dining at your favourite restaurant. You come in with a set budget, enjoy the experience, and leave without feeling compelled to keep going. That is the essence of responsible gaming, and it is something we fully support.
The reality is that not everyone has a healthy relationship with gambling. Some individuals are more vulnerable to addiction due to various factors — life stress, financial difficulties, or certain psychological tendencies. intercity takes this responsibility seriously and provides a comprehensive infrastructure to help every member engage with our platform in a healthy way.
Intercity only allows registration for individuals aged 18 years and above. Age verification is strictly enforced through the KYC process on all accounts.
Problem gambling rarely appears overnight. It usually starts with small signs that are easy to overlook. The earlier you identify these signs, the easier it is to take the right preventive steps.
If you or a loved one are showing any of the signs above, please seek help immediately. MOH Mental Health Helpline: 1800-88-8000 (free, 24/7). Your life is worth more than any game.
Healthy gaming does not mean you need to play less or stop enjoying yourself. It simply means you play mindfully — with clear limits, the right intentions, and full control in your hands.
Decide how much you are willing to lose before starting a betting session. This money should be entertainment funds — not rent, bills, or emergency savings. Use intercity's deposit limit feature to enforce this budget automatically.
Time flies when you're playing. Set session time reminders in your intercity account — 30 minutes, 1 hour, or any limit that suits you. When the reminder goes off, take a break and reassess before continuing.
One of the most dangerous traps in gambling is "chasing losses" — playing more in hopes of recovering money already lost. This is a harmful mindset. Accept losses as the cost of entertainment and walk away from the table when your limit is reached.
Playing while angry, sad, or under the influence of alcohol is a recipe for poor decisions. Gambling should be enjoyed when you are in a positive and clear state of mind. If you are feeling low, step away and come back when you feel better.
Keep gambling as just a small part of your leisure time. Maintain other hobbies, spend time with family and friends, and keep a healthy daily routine. This balance is essential to ensure gambling doesn't take over your life.
Take a moment to answer the following questions honestly. This is not a formal test, but these questions can help you assess your relationship with gambling more objectively.
If you answered "Yes" to two or more of the questions above, we encourage you to contact the Intercity support team or seek help from a professional organisation. There is no shame in asking for help — it is a sign of strength, not weakness.
As a trusted online betting platform in Malaysia, intercity does not treat responsible gaming features as a mere formality. They are core values embedded in how we design and operate the platform.
Our team is trained to identify usage patterns that show signs of problem gambling. When such patterns are detected, we proactively reach out through empathetic, non-judgmental communication — because we understand this is a health issue, not a moral one.
Intercity also works with responsible gambling support organisations to ensure the right help resources are available to members who need them. We are committed to continuously improving our responsible gaming programme based on member feedback and the latest developments in addiction research.
General scale of gambling addiction risk levels
Know your limits and take action before things get worse.
All self-control tools are accessible directly from your account panel — easy, fast, and effective immediately
Access your Intercity account using your ID and password. Make sure your 2FA is active for added security.
Click the profile icon in the top right corner and select "Settings" or "Security & Limits".
Choose from a list of self-control tools: deposit limits, session limits, cool-off, or self-exclusion.
Enter your desired limit value and confirm. The limit will take effect within 24 hours or immediately, depending on the limit type.
Set limits can only be reduced immediately. To increase a limit, a waiting period of at least 7 days applies to give you time to reconsider the decision.
Answers to the most frequently asked questions about responsible gaming at Intercity.
Still have questions? Reach out to our support team via 24/7 live chat on the platform.
Intercity provides a safe, fair, and responsible betting environment for all members in Malaysia. Register today and enjoy a truly entertaining gaming experience — with all the protection tools you need right at your fingertips.